Privacy Policy

1. Introduction

Midwest Logistics Company ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under applicable law, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: Name, email address, phone number, mailing address provided when you request a quote, create an account, or contact customer support.
• Shipment Data: Cargo details, origin and destination addresses, package weights and dimensions, customs declarations, and tracking events.
• Payment Information: Billing address and transaction records. Payment card numbers are processed by PCI-DSS certified payment processors and are not stored on our servers.
• Technical Data: IP address, browser type, device identifiers, pages visited, and time spent on our website, collected through cookies and server logs.
• Communication Records: Records of support conversations, emails, and chat messages.

3. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our logistics and freight services
• Process payments and issue invoices and receipts
• Provide real-time shipment tracking and status notifications
• Comply with customs, trade, and export control regulations
• Respond to customer support inquiries
• Send service updates, newsletters, and marketing communications (with your consent)
• Detect and prevent fraud, unauthorized access, and security incidents
• Comply with applicable legal obligations

4. Legal Basis for Processing (GDPR)

For customers in the European Economic Area, we process your data under the following legal bases: (a) contract performance — to fulfill our service obligations; (b) legitimate interests — for security monitoring and service improvement; (c) legal obligation — to comply with customs and regulatory requirements; and (d) consent — for marketing communications.

5. Data Sharing & Third Parties

We share your personal data with:

• Carriers and Agents: Airlines, ocean carriers, customs brokers, and delivery agents required to fulfill your shipment.
• Government Authorities: Customs and border protection agencies as required by law for international shipments.
• Technology Vendors: Trusted service providers operating our infrastructure, analytics, and communication tools under data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We do not sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Shipment records are retained for 7 years as required by trade and customs law. Marketing preferences are retained until you withdraw consent. Support communications are retained for 3 years.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Restrict or object to certain processing activities
• Receive your data in a portable format (data portability)
• Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@midwestlogisticsco.com.

8. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, regular penetration testing, and SOC 2 Type II audits. No transmission over the internet is 100% secure; we will notify you promptly in the event of a data breach affecting your personal data.

9. Cookies

We use essential cookies required for website functionality and, with your consent, analytics and performance cookies. See our Cookie Policy for full details.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at: privacy@midwestlogisticsco.com or write to: Data Protection Officer, Midwest Logistics Company, 123 Commerce Drive, Chicago, IL 60601.